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Prices  |  Payment  |  Shipping  |  Oversize  |  Email Notification  |   Future Releases  |  Abbreviations


CanMilAir Decals FAQ 


What are decals?
The word "decal" is actually a shortened form of the word "decalcomania", which is a printing technique for transferring decorative pictures or designs to glass, wood, plastic, etc. by printing on specially prepared paper. The origins of this art date back to at least 1868. CanMilAir Decals are designed for use on scale models of Canadian military aircraft by scale aviation hobbyists and are meant to be used along with the kit-supplied decal sheet.

Who is CanMilAir?
CanMilAir Decals is a one-person, home-based business operated after work, during the evenings and on weekends.  Therefore my priorities for time management result in that my family, my home and my 30+ year full-time job come first. Time spent with my decal business is primarily during my free time after all other commitments are looked after. Most week-day evenings are spent doing administrative matters like catching up on the days emails, working on or researching new material, updating the web page and preparing orders for printing. Most decal printing occurs during the weekends, so I ask that customers be patient as their orders may take anywhere from a few days to several weeks to complete and I process them in the order they are received. 

What are the decals printed on?
CanMilAir Decals are printed on premium quality, ultra-thin, clear, water-slide decal paper. The carrier film on this paper is continuous. This means that every individual element must be closely trimmed before applying. 
By popular demand CanMilAir Decals can now be printed on one of three types of media. The default choice is for the familiar water-slide decals, optional choices include Avery brand clear self-adhesive full-page labels and a clear self-adhesive vinyl suitable only for the larger scales. Contact for further details.

What are the decals printed with?
Printing is accomplished using an ALPS MD-5000 "micro-dry" thermal printer. These printers do not use ink or toner in the regular sense, but rather a resin-based dry pigment contained in ribbon-style cartridges much like old audio cassettes.  Since the inks are dry, they produce a water-proof, smear-proof  and fade-proof product ideal for use on scale models. While the dithered 600 dpi or 2400 dpi resolution does not produce as high a quality as "silk screened" decals (which require large and expensive print runs), they are perfect for the cottage decal manufacturer.

Should I apply a top coat?
It is recommended that before application, you give the decal sheet a thin clear top coat. My personal preference is MicroScale Liquid Decal Film or Future brand acrylic vinyl floor finish. Because of the extreme thinness of the decal film and their delicate nature, CanMilAir Decals are intended for experienced aircraft modellers.

Where can I view the decals?
In the "catalogue" section, you will be able to view representative aircraft photos and low resolution images of the ACTUAL decal artwork. Most CanMilAir Decal sets contain white, or very light, elements. The white or light elements on the Decal photo will appear with a slight shadowy outline. This is simply to show these lighter elements against a white background. Rest assured, this outline effect is NOT present on the actual decal sets.

Are the decals opaque?
Light colored elements are under-coated with a double layer of white to prevent the underlying background colours of the model showing through and they then receive two complete colour printing passes for excellent colour density.

How do you deal with SAR Fluorescent Orange?
Please note that in decal sets containing SAR bands and RESCUE titles, the Fluorescent Orange colour is a close representation only. It is not possible to print Day-Glo colours with these printers. Model Master offer a very good match in the form of "FS28913 Fluorescent Red-Orange". For a good effect, after the decal has been applied it can be over-coated with clear, and then used as a masking guide for a very light spray of FS28913.

How are the decals packaged?
After printing, the decals are packaged in clear "zip-lock" poly envelopes for storage and protection against humidity. Each decal set comes with a brochure grade 8½" x 11" information sheet containing detailed instructions for use, several reference photos of the subject aircraft as a guide for placing the decals on the model and usually some interesting historical text. 
  
NOTE: To try and be as "green" as I can and avoid unnecessary use of paper, when ordering multiple copies of a single decal, only one brochure and "zip-lock" poly envelope will be included. If you require as many brochures and poly envelopes as decals, let me know and I will include them.

Will CanMilAir make custom changes to the decals?
I will alter squadron codes, serial and call numbers on any decal set (within reason) at no additional charge. CanMilAir Decals will not be responsible for the overall accuracy of the finished model if these numbers are changed.

Do you do commission work?
I will take under careful consideration, all requests to design decals for Canadian military aircraft. If it is of a Canadian military subject, AND I can add it to my catalogue, I do not charge extra for designing the decal set. 
However, if the request is for decals that cannot go into the catalogue as a Canadian military subject, a flat rate fee of $80.00 will apply for time spent researching and designing this artwork. Normal pricing (as outlined below) will then be added, as appropriate, for the scale the artwork is to be printed in.

How can I contact you to suggest a set?
If you have any questions or want to suggest future projects - just go to the "contacts" page and send me an email. The list below contains future releases, sets currently under development and suggested sets already submitted. 
Please bear in mind, that CanMilAir is not the Santa Claus of the decal world. Just because you think it would be cool to have a certain decal made, it may involve far too many hours of work to produce just to satisfy one person.

Are the images of the decals on the site, images of the actual artwork?
Images are of the artwork in 1:144 scale. The arrangement will be exactly the same for 1:72 scale. What you see is exactly what you will get.
However, all decal sets ordered in 1/48 and larger scales, will be re-arranged on the sheet to fit the width of the decal paper.
 
Do you offer a guarantee?
All CanMilAir decals are 100% guaranteed - but sometimes mistakes do slip through as the old Mk 1 eyeball isn't what it used to be. If you notice any problems with the decals you receive, simply return them in UNUSED condition with an explanation and I will gladly send you a replacement set at no additional charge. 
Over 75% of CanMilAir customers are repeat customers!

Where can I see completed models that were built using CanMilAir Decals?
Please take a moment to visit my "Customers Gallery" pages showing finished models built using CanMilAir Decals that have been sent in by customers. I encourage all my customers to send in a photo of their completed work along with a short description. A list of my recent "Custom Orders" is also located on the Customers Gallery page.

Do you offer a discount to Canadian veterans or CF members?
I certainly do! If you are . . . 
     1) Canadian veteran, 
     2) a serving member of the CF or CCG, 
     3) a past or retired member of the Canadian military or CCG, 
. . . you are entitled to a "Free Shipping" discount. 
NOTE: You must contact me BEFORE placing your order and I will explain how easy it is for you get your discount. Unfortunately, I will be unable to offer this discount after the order is placed - so contact me before!! 

What is the "Login" feature for?
This feature is used only by Canadian "Not For Profit" military air museum gift shops. Gift shop managers or Buyers should contact us before placing an order, to obtain a username and password to receive a discount. 
  

Prices (unless specified otherwise)

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Decal prices are directly proportional to the scale and the overall size of the set, therefore prices will vary for different decal sets, but most will follow the chart below. 
 
Keep in mind that a decal set printed in 1:72 consumes FOUR times the the ink than it would if it were printed in 1:144 and the same decal in 1:48 scale consumes NINE times the ink as compared to 1:144! A set in 1:18 uses SIXTEEN times more ink than if it were printed in 1:72 scale.
  
All prices are in Canadian Dollars. Ontario residents will have 8% PST added to their orders.
 
Other custom scales are available upon special request.
 
For a better understanding on the reasons behind the new price list, please refer to the 19 May, 2008 entry on the "What's New" page.

  1:144 1:72 1:48 1:32 1:24 1:18
Relative
overall
size of
decal
set
Small $7.00 $17.50 $28.00 $42.00 $49.00 $63.00
Medium $8.00 $20.00 $32.00 $48.00 $56.00 $72.00
Large $9.00 $22.50 $36.00 $54.00 $63.00 $81.00
X Large $10.00 $25.00 $40.00  $60.00 $70.00 $90.00


Payment Methods:

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Payments can be made in one of two ways. As you go through the Checkout process, you can choose between "Pay using PayPal" or "Mail your Payment".

For mail-in payments you can submit (in order of preference): 
     1) a postal money order, 
     2) bank money order, 
     3) cash, 
     4) or a personal cheque. (will require 1 week to clear for new customers)
If you wish to pay by some other method, contact us first.

Please note that I am unable to accept personal cheques for orders containing "Finish and Markings" books.
 
You will be emailed an itemized receipt that you can print. Please include a copy of this receipt when you mail your payment.
  
NOTE: 
All forms of payment MUST be made payable to "CanMilAir Decals" or "William Burns"


If a mailed payment has not been received after 10 days, a gentle reminder notice will be emailed to the address provided with the order.

If a mailed payment still has not been received after 30 days, and if I have not received some sort of a message of explanation, the order will be cancelled. This will generate an automatic email notification as outlined below.

Shipping:

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Shipping to Canada:
$4.00  for up to and including 6 items
$6.00  for 7 to 12 items
$8.00  for 13 or more items

Shipping to USA:
$5.50  for up to and including 6 items
$8.00  for 7 to 12 items
$10.50  for 13 or more items

Shipping to anywhere else in the world:
$7.00  for up to and including 6 items
$10.00  for 7 to 12 items 
$13.00  for 13 or more items

For decal purchases only, you can upgrade to Canada Post  Xpresspost service. You will find this feature in the Decals section of the catalogue. Just select the appropriate service for your destination and add it to your cart like any other item. 

If you are a Canadian veteran, a serving member of the Canadian Forces, a past or retired member of the Canadian military, you will qualify for a "Free Shipping" discount. Contact me BEFORE placing your order and I will explain how you get your discount. Note that this discount only applies to my standard shipping and not to the premium service mentioned above.

Oversize :

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If you would like any of my aircraft markings in very large scales, I have made  arrangements with a professional graphics company to have my vector artwork printed in very large sizes (up to 1:1 full size) using 2mil (0.002") coloured self-adhesive cast vinyl and a computer controlled cutter capable of reproducing the smallest details. 
 
If this is of interest to you, email me for more information and I will arrange for a quote.
 
Click on the "restorations" link in the Main Menu to see examples of previous 1:1 scale orders.

Email Notification:

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All customers who purchase decals  will be entered into our Mailing List. This is used to communicate important notices to all customers or for special announcements. 

As your order progresses through the printing and packaging process, you will receive automatic updates informing you as to the stage your order is in. The following are the stages and a brief explanation of each:

Order Received: 
This is the initial setting for all orders. Since orders are placed automatically, this lets you know we have received a copy of your order. If you are going to mail your payment, please send along a printed copy of the automatic receipt email you received when placing the order. There will be a "Print This Page" button on the bottom of your receipt for this purpose.

Waiting for Mailed Payment:
If you have selected to send your payment by mail, this notice will let you know that we have received your order and you will receive the next notice when I have received your payment. At the bottom of this notice  is important information about how you should send your payment. Depending on the volume of orders, or if I need to fill a sheet, I will often print decals that I am still waiting for payment.

Waiting for eCheque to Clear:
If you have paid your order through PayPal but the funds are coming directly out of your bank account, this is just like a paper cheque in that it must clear before I can proceed. This usually takes about a week.

Payment has been Received:
If you have paid for your order using a PayPal account balance, with a credit card, if we have received your mailed payment, or I have received notice from PayPal that an eCheque has cleared, this message confirms that we have received your payment and placed your order in queue for printing. In all cases, we have already printed your shipping envelope, packing slip and our copy of the work order. 

Printing Decals:
This message signifies we have laid out the artwork for your order and your decals will be printed during the NEXT print run. If you have a large order, this may take more than one print run. All decals are printed only when ordered, paid for and when I have a full sheet. We do not stock printed decals waiting to be purchased. They are always as fresh and new as possible. printing usually occurs during the weekends.

Printing Inserts:
At this point your decals are all printed and I have started to print the colour brochures that come with the decals. When the brochures are printed they are combined with the decals and are packaged in clear "zip-lock" poly envelopes. I usually add a couple of "advertisement" sheets that help prevent creasing should the envelope be inadvertently folded by postal employees who can't read. Please share these ad sheets with those who may be interested in them.

Order Completed - Waiting for Payment:
This message is for those customers who have mailed their payment, but I have gone ahead and printed their decals before receipt of payment. This message indicates your decals are printed and packaged and will be mailed upon receipt of your payment. I often do this for repeat customers in good standing so I can mail their decals out as soon as I receive their payment. 

Ready to Ship:
When you see this message you will know that your order is complete, it is packaged, sealed and ready to ship. Actual shipping will normally occur the afternoon of the next business day.

Order has been Shipped:
When you get this message, I have returned from the Post Office and your order is now in the capable hands of Canada Post and it will arrive in your mail box at their earliest convenience. Obviously, this could take anywhere from a couple of days to weeks, depending on where you are. Please allow 4 to 6 weeks for delivery, and occasionally, 8 weeks.

Order Cancelled:
This message is sent out if a mailed payment has not been received within 30 days of the order being placed. I will send one gentle reminder notice after 10 days, but I do not want to "hound" my customers for their payment. I can't hang on to stale orders forever, so I feel 30 days is more than enough time to send a payment in.  Another reason for this message would be if the customer notifies me that they wish to cancel their order. All cancelled orders are immediately deleted from the system.

Most customers send me a brief email telling me they have received the decals, which I appreciate getting, but keep in mind, I don't always have the time to respond to them.

After you finish building your model, please remember to send me a picture of it, to include in the Customers Gallery!!

Future Releases:   (in no particular order)

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Use this link to send your suggestions: decals AT canmilair.com
De Havilland Vampire
 
DHC CC-108 Caribou
 
DHC CC-142 Dash 8

Lockheed Hudson
 
Short Stirling

 
 Cessna L-19 Bird Dog

 H-34A CH-126 "Choctaw"
 
 
   
Bristol Beaufighter
 
Handley Page Hampden
 
B-25 Mitchell (CWHM)
 
Westland Lysander (CWHM)
 
Bristol Bolingbroke
 
de Havilland Comet 1
 
". . . more Canadian Navy!!"
 
 

Abbreviations used:

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RAF 
Royal Air Force (RCAF pre 1947)

RCAF
 
Royal Canadian Air Force (1947 - 1968)

VC 
RCAF markings from 1947 to 1951

AB+3  
RCAF markings from 1951 to 1958

RCAF+3 
RCAF markings from 1958 to 1965

New Leaf  
RCAF markings from 1965 to 1968

NM  
Natural Metal

Camo 
Camouflaged

Sqn
 
Squadron

CA  
Canadian Army

UN  
United Nations

CSMA  
Colour Scheme and Markings Arrangement

CF
 
Canadian Forces (post 1968)

CAF  
CF markings from 1968 to 1973

SYM  
CF markings from 1973 to 1983

FIP  
CF markings 1983 +

SAR  
Search and Rescue

OA  
Overall (finish colour)

FS  
Federal Standard 

ATU  
Air Transport Unit 

RCN
Royal Canadian Navy (pre 1968)

FAA  
Fleet Air Arm

BPF  
British Pacific Fleet

SEAC
 
Southeast Asia Command
 

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